Refund policy

1. Refund Policy

1.1 Digital Products:

  • Non-Refundable: All digital products, such as e-books, guides, and workbooks, are final sale and non-refundable.
  • Defective or Inaccessible Products: If you encounter technical issues with a digital product, please contact us within 7 days of purchase. We will assist in resolving the issue or provide a replacement.

1.2 Physical Products:

  • Eligibility for Refund: Refunds for physical products are available under the following conditions:
    • The product is damaged or defective upon arrival.
    • The wrong product was shipped.
  • Refund requests must be submitted within 14 days of receiving the product.

2. Return Policy for Physical Products

2.1 Conditions for Returns:

  • The product must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

2.2 Non-Returnable Items:

  • Products that are damaged due to improper handling by the customer.
  • Items marked as final sale or non-returnable at the time of purchase.

2.3 Return Process:

  • To initiate a return, contact us at [insert email] with your order details, reason for the return, and photos of the product (if damaged or defective).
  • Upon approval, you will receive instructions for returning the product.

3. Shipping Costs

3.1 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error by Namaste Psychology (e.g., damaged, defective, or incorrect item).
  • We recommend using a trackable shipping method to ensure safe delivery of the returned item.

3.2 Refund of Shipping Costs:

  • Original shipping costs are non-refundable unless the return is due to an error by Namaste Psychology.

4. Refund Timeline

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and credited to the original payment method.

5. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us at namastepsychology@gmail.com or call us at 8956149681.